Teradata Engagement Manager in Rome, Italy
Engagement Managers are responsible for the business development and delivery of Consulting Services that leverage the portfolio of assets developed by Think Big Analytics, Teradata’s services division, and its partners. They have leadership skills that permit them leading blended teams of project managers, architects, and consultants, as needed.
Engagement Managers work on Data and Analytics opportunities, either on an assigned account, a series of accounts within an industry, or a set of related technologies. Engagement Managers play a key role in account planning and execution, helping to redefine how to sell and deliver business-focused services to Teradata’s existing and new target customers. Engagement Manager works across both open source and commercial platforms, ensuring business growth and successful customer outcomes, using their consulting, project management and consulting experience.
This position implies a strong interaction with the customer, working in a combination of physical and virtual office environments, including home, office & customer site. Local travel is expected depending on the location of the candidate with respect to the customer(s) site(s).
Key Areas of Responsibility:
Gain understanding of a specific customer, including the business, industry, company profile, business plan and key initiatives of the organization.
In conjunction with the Account Executive and other members of the account team (the “Sales Quad”), define and/or enhance the account plan and strategy including the development of Teradata core software revenue, and in particular managing the funnel of Consulting Services opportunities.
Engage with customers to outline how data drives value and provide thought leadership - building strong and long-lasting relationships.
Position and drive the sale of Teradata Consulting Services and serve as the lead Consulting Services negotiator for proposals and contracts.
Work with Executive Program Managers and Project Managers to provide scoping, planning, cost estimating, and pricing of Consulting Services engagements within the overall Consulting portfolio for their account, in conjunction with the Services Director/Manager.
Own the development of proposals for Consulting Services and related Statements of Work.
Direct, manage, and support the execution and delivery of customer solutions from a services perspective, including the performance of project audits and quality checks, and participation in client steering committees. Be the point contact for issue resolution and managing escalations.
Be responsible for the Consulting Services forecast, orders, revenue, profit, engagement planning, engagement execution, engagement quality, and client satisfaction.
Work with practice leads and Resource Managers to staff projects appropriately and to ensure consultants have the required training and internal support to meet customer needs throughout the duration of the engagement.
Work with Global Development Centers to properly engage offshore resources where appropriate.
Select and manage appropriate project management approaches (Agile and/or Waterfall) based upon customer and project requirements.
Direct solution implementation engagements, of moderate to high complexity, or a collection of multiple projects. Act as an Executive Program Manager or Project Manager as required.
Work together with the practice leads, reviewing team skills and capabilities. Provide coaching and recommend training/mentoring plans.
Improve internal support to systems and processes, contributing to Delivery Excellence practice development.
Technical Skill Category
Program Mgmt: Foundation Skills
Project Mgmt: Data Warehousing Skills
Project Mgmt: Foundation Skills
Teradata Active Data Warehousing Knowledge
Tools – Business Intelligence
Education and Experience
BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
An acknowledged and consolidated experience within the Data domain (Data Warehouse, BI, Data Management, Data Analytics, Advanced Analytics, Big Data, etc.), being able to create solid and trustful working relationships with customers, and understand their business strategy and priorities, and use Data & Analytics as an enabler to grow their business.
Proven track record in running a complex business development program or account.
Experience in overseeing a portfolio of projects, including delivery of software and services.
The Engagement Manger Role Description & Technical Skills should be combined with their Manager Level Description including the Manager Skills in order to have a clear view of current and developing skill levels.