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Teradata Director, Customer Experience in San Diego, California

Our Company

Teradata is the connected multi-cloud data platform for enterprise analytics company. Our enterprise analytics solve business challenges from start to scale. Only Teradata gives you the flexibility to handle the massive and mixed data workloads of the future, today.

The Teradata Vantage architecture is cloud native, delivered as-a-service, and built on an open ecosystem. These design features make Vantage the ideal platform to optimize price performance in a multi-cloud environment.

Teradata is seeking a leader with outstanding technical, managerial and business skills to enable and drive the Customer Success team. In this role, you will lead the growth and development of our Customer Success Managers (CSM) while partnering with local GTM leadership to establish strategic plans and objectives in order to achieve customer success and sales goals.

The successful candidate will define and build foundational practices that allow Teradata to deliver world-class engagement with our most critical customers.

Key Management Responsibilities

• Responsible for the cross-geography/team alignment, development, training and deployment of best practices.

• Drives strategy for Customer Success to enable a team to focus on growing adoption of Teradata capabilities, increase customer satisfaction, and secure renewals.

• Lead and mentor a team of Customer Success Managers

• Accountable for the recruitment, hiring and on-boarding of high caliber talent who are passionate about developing customer relationships while shaping and supporting Teradata’s transformation.

• Developing and implementing Customer Success across multiple delivery channels, including high-touch, virtual, and digital.

• Develop strong working relationships across internal functions, to include Strategic Offering Management, Consulting, Customer Services, Pricing, Product Management, Sales Enablement, Marketing and Finance.

• Deliver high-impact presentations and related customer interaction support on top priority customer success opportunities, when needed.

• Contribute to collateral development by providing insight and feedback relative to customers’ critical business issues and solutions opportunities.

Key Attributes of Success

• Ability to clearly communicate complex ideas

• Deep technical understanding of analytic systems

• Obsessed with being customer-focused

• Technical sales / presales / customer success experience

• Ability to develop customer relationships from individual contributor to senior business leaders

• Knowledge of the competitive landscape

• Leadership to drive directly and indirectly aligned teams to deliver

Qualifications

• 5+ years of experience managing a team in customer-focused organizations, including demonstration of interfacing with C-level executives

• Demonstrated expertise leading strategic initiatives to operationalize and optimize pre-sales technology and architecture centric sales objectives

• Ability to work in a fast-paced, environment, requiring superior skills in critical thinking, influencing, and managing multiple priorities under tight deadlines

• Comfort with ambiguity, but ability to drive to clarity

• Previous blend of experience in sales, business development, and services delivery for a SaaS solution is highly desirable

• Interest in and previous experience with Data Analytics organizations, experience with Teradata required.

• Domain expertise with cloud and experience with cloud architectures (AWS, Azure, Google, Oracle, IBM, Teradata)

BA or BS in Business or Computer Science, or related field

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. \n​\nWe are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.

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