Teradata Go to Market Operations, Consulting Technologies Program Manager in San Diego, California

Teradata is building out a team of analytical, problem solving and solution-oriented program managers with experience supporting enterprise Consulting Organizations and will serve as a member of a high performing business operations Team with specialty in Operations, Business Process and the Technology that supports them. Day to day focus is on adoption, hygiene and documenting best practices while being on the leading edge of developing business requirements for our Financial Force and Salesforce Platforms. This position will partner with Consulting Leadership, Services Offer Management, Field Consulting Operations Managers, Sales, Global Practice Management, Technology and Enablement teams as we prepare for our deployment of Financial Force. This position will define and drive consistent business processes across all geographies and consulting teams, as well as cross-functional collaboration with supporting Teams (HR, ITS, Marketing, Finance, Audit, Tax, Planning, Product Management, and Order Management).The ideal candidate will be data driven, intellectually curious, a fast learner, and able to move quickly while maintaining focus on high impact projects aligned to a global strategy. This is a full-time individual contributor position with opportunities in San Diego

Responsibilities:

  • Interact directly with field consulting, consulting leaders and other team members to capture feedback for technology and process improvements to drive adoption and deliver value.

  • Develop and execute strategies unlocking the value of TDC investment in technologies serving our global consulting organization.

  • Define, document and share best practices to ensure consulting processes and terminology are consistently understood and applied across the organization.

  • Improve operational efficiencies through a combination of process and technology to drive consulting billability, productivity and process improvement and insight.

  • Drive behaviors to maintain data integrity to ensure accurate insights, positively impacting consulting leadership’s ability to adjust strategy and tactics.

  • Develop and analyze consulting metrics and KPI’s to measure performance aiding in important business decisions and identify areas of growth and those in need of improvement.

  • Create, validate and maintain standard reports and dashboards needed to assess the progress of the business.

  • Partner with Geographic Consulting Operations and IT Managers to ensure that FFDC and other tools are set up to effectively support TDC’s coverage models around the world.

  • Build relationships with cross-functional teams such as Product, Marketing, Finance and Strategy and others to ensure alignment.

  • Works closely with Consulting Enablement to identify training needs for leadership and account team members on technology, business practices and processes.

  • Actively participate in roadmap identification and prioritization with Business and IT partners.

  • Actively participate in evaluations, testing and training of all technologies serving our Consulting teams.

Requirements:

  • 3-5 years’ experience in Consulting/Operations

  • 2+ years prior experience with FFDC or similar PSA Platform a strong plus

  • Direct experience in managing and driving value from technologies (e.g. FinanialForce.com and related tool sets)

  • Proactive and passionate: Independently capable of seeking information, solving conceptual problems, corralling resources and delivering results in challenging situations

  • Must possess strong business acumen, analytical aptitude, troubleshooting and problem-solving skills, and project management capability

  • Experience working and communicating with senior executives to solve complex business problems

  • Technical proficiency to understand necessary system integrations from a data dependent process perspective

  • Effective working knowledge of domestic and international business environment

  • Ability to credibly and compellingly create, present and support recommendations with senior leadership

  • Program Manage the Design, Requirements, Development, Implementation and support of consulting tools, associated operational processes and interfaces.

  • Bring clear thinking and excellent problem-solving skills to a range of challenging business questions

  • Deliver strategic projects for our leadership that provide key business insights for high-priority initiatives

  • Works effectively in an unstructured environment requiring new perspectives and creative approaches.

  • Governs themselves with unquestionable ethics

  • Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment

Education:

  • Bachelor’s Degree in an analytical field (e.g. Computer Science, Business, Engineering, Mathematics, or Statistics).

  • MBA, Graduate School degree or CPA a plus

  • Salesforce/FinancialForce Certifications a plus

Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.