Job Information
Teradata Service Experience Manager in Taiwan
What You’ll Do
Drive operational excellence at the stakeholder level through proactive actions and insights, building and maintaining strong relationships across Customer Support (CS), Managed Services (MS) and IntelliCloud/Engineering (IC)
Responsible for assisting customers on their transformational journey while helping them achieve business value and ROI from their investment, resulting in increased value, retention, and customer satisfaction.
Success is measured by identifying new opportunities within your territory/accounts to expand usage of Teradata solution set and improve the customer experience by driving process improvements, incident management, execute customer success plan.
Who You’ll Work With
The team is consisting of SEMs covering specific accounts and industry focus managing Taiwan/ GCA region.
Drive operational excellence, manage service delivery and service relationships with SMEs, stakeholders and customers, manager customer satisfaction and drive Teradata growth while providing technical advice for technical and non – technical teams and audience
The position reports to Service Experience Lead based in Taiwan.
What Makes You a Qualified Candidate
3+ years’ experience working in a customer – focused environment
5 – 10 years’ experience working in a technology company in a technical capacity
Prior experience with driving operational excellence at SaaS or data warehouse company
High-level technical knowledge on data warehouse products and services
Effective at leading and facilitating executive meetings and workshops
What You’ll Bring
Influential and collaborative with a cross-functional diverse workforce
Able to prioritize and perform effectively in a highly dynamic work environment
Can effectively grasp and distinctly explain technological and business concepts
Able to demonstrate strong problem – solving skills, process – driven mindset, and resourcefulness
Strategic thinker with vision and the ability to identify granular details
Strong client management and change management skills
Passionate about customer success
Able to drive successful delivery teams that continually evolve and improve our ability to execute on time and above expectations
Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.